NOTE:  This is a Los Angeles, California based position.  LENAX Does Not Pay for Relocation or Travel Expenses for Interviews or if selected for a position.  Candidates selected to move forward in the interview process must be available to interview within 24-48 hours’ notification.  This is a 100% “Onsite” position.  Candidates selected to move forward in the process must be able to report to the project site(s) located within L. A. County.  Candidates must be eligible to work in the U. S. for any employer.  At present, sponsorships are not available.

About Lenax Construction Services, Inc.

Since its inception in 1993, Lenax Construction Services, Inc. (LENAX) has provided quality construction services and project controls to a diverse range of engineering, design, and construction firms.  LENAX services a broad range of markets, including airports, transportation, industrial, correctional, universities, and marine.  LENAX is a goal-oriented and customer-driven independent consulting business, aimed at adding value and strength to our clients’ program teams by providing expertise in current pricing and economic trends, while utilizing the most up to date means and methods in the construction and design industries.

POSITION OVERVIEW

LENAX is looking for qualified candidates for two (2), IT Technical Support II roles which will support systems, staff and consultants program-wide for a Los Angeles area international airport's development group, program-wide.  This program is responsible for planning, designing, and delivering the airport's Capital Improvement Program (CIP) and ancillary projects and initiatives that ultimately improve the operation and guest experience at their airports.

The IT Technical Specialist II will monitor and maintain computer systems and networks.  They are responsible for identifying, investigating, and resolving users’ problems with computer software and hardware.  They will field support calls, chat, email, and/or other communications from users with inquiries regarding software programming, connectivity, printing, and similar concerns in order to help set up systems or resolve issues. They will troubleshoot system and network problems, diagnosing and solving hardware or software faults. They will also be responsible for Implementing new software and hardware installation as required, including analysis of software and hardware usage and recommendations for implementation/improvement.

ESSENTIAL JOB DUTIES

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events.  The position is responsible for ensuring that reported production outages/incidents are communicated and resolved in an expeditious manner. They will also manage the staff onboarding and offboarding processes.  The position provides Helpdesk-related support in all areas of IT functions for the Airport Development Group.  Essential Job Duties include, but are not limited to:

• Answering incoming customer emails to the Help Desk.
• Following established procedures to diagnose and troubleshoot system issues.
• Analyzing, determining, and documenting reported production outages/incidents.
• Determining the severity, impact, and nature of incidents. Escalating concerns as applicable and necessary.
• Communicating clearly with other team members.
• Submitting work tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Completing onboarding or offboarding functions for staff being mobilized or demobilized.
• Performing hardware and software installations.
• Overseeing deployments and relocations of staff at various locations throughout the airport footprint.
• Providing IT support at Division-wide, sponsored events.
• Providing on-the-job training to new department staff members.
• Providing computer orientation to new staff.

HARDWARE / SOFTWARE SKILLS & KNOWLEDGE

• PC Hardware Troubleshooting:
  • Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
• Network Infrastructure Troubleshooting:
  • Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
• Windows Operating Systems:

Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.

• Microsoft Office 365 Suite:

Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions.  Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.

PROFESSIONAL EXPERIENCE LEVEL / OTHER QUALIFICATIONS

• Minimum, ten (10) years of directly-applicable experience in a similar role.
• Must be able to properly and safely lift at least 40 lbs.
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience.
• Ability to work well with others.
• Self-starter with results driven focus.
• Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

EDUCATION / TRAINING

• Bachelor’s Degree in Computer Science or related field preferred.
• Relevant Professional Licensure & Certifications preferred.

LICENSURE / CERTIFICATIONS / DESIGNATIONS

• Relevant professional licensure and certifications are preferred.

ASSIGNMENT-SPECIFIC REQUIREMENTS / NOTES

• May assume other duties as required/needed.
• May be required to work beyond regular shift hours as needed.
• May be required to work various shifts as needed.
• Candidate will need the ability to be mobile in order to visit different sites on campus to provide technical support.

Work Location:

The position is a full-time, regular position which will report to the designated Los Angeles area project offices.  (Reporting location and instructions will be provided upon hire.)

Position Status / Compensation:

This is a full-time, regular position with Lenax Construction Services, Inc. as the employer, and performing consultative services, as an IT Tech Support II, at the Owner/Client’s worksite.

The compensation for this position will be $45 - $48.50/hr.  The assigned rate will be based upon experience, directly applicable experience, industry experience, skills, education, and other certifications, licensure and training.

LENAX employees enjoy a competitive compensation and benefits package, including but not limited to:

• Three (3) weeks (120 hours) Paid Time Off (PTO)
• Eight (8) Company-Paid Holidays
• A wide selection of medical plans and with a generous employer base plan--HMO, PPO, HSA/EPO options available; Dental, Vision, and Chiropractic/Acupuncture benefits
• 401-k Retirement Savings Plan with employer matching
• Educational Assistance
• Professional Development
• Opportunities to utilize learning; grow, and develop, as you hone your career path!

…and, so much more!

Lenax Construction Services is a Drug-free Workplace and an Equal Opportunity Employer